Start at the boundary

Look for a clearly defined customer entrance, controlled vehicle or pedestrian access and lighting that covers routes between parking, reception and units. Ask whether access codes are individual and how quickly an old code is disabled when a rental ends.

Recorded CCTV should cover practical movement areas rather than invade the privacy of individual units. Staff should be able to explain how incidents are reported and who responds if a customer needs help during access hours.

Understand your part in the system

Many facilities require the customer to provide or purchase a suitable lock. Ask which type fits the unit door and keep spare keys or codes under your own control. Never share an access code casually, and close doors or gates behind you even when another person is waiting.

Contents protection is separate from building security. Check whether cover is required, what value must be declared and which exclusions apply. Keep an inventory and photographs of higher-value belongings, then update the declared value if the contents change.

Visit before making a decision

A short tour reveals how the controls work together. Notice cleanliness, lighting, signs, fire detection and whether staff can answer precise questions. A secure facility should feel orderly and understandable, not mysterious or intimidating.